Orders and delivery
How much is shipping?
Nothing. It's free and tracked, to Switzerland and worldwide.
How long does delivery take?
7 to 14 business days (estimate). Our items ship directly from our suppliers, from outside Switzerland: that's why it takes this long. PDF books arrive by email right after payment.
Why did I get several parcels?
Items in one order can come from different suppliers. Each parcel has its own tracking number.
Will I pay customs fees?
Outside Switzerland, depending on your country, customs duties or local VAT may be charged on delivery.
Payment
How can I pay?
By card and with the other methods shown at checkout, secured by Shopify. TWINT is available for orders in Swiss francs.
Returns and warranty
Can I change my mind?
Yes, for 60 days after delivery. Pans can have been used; other items must be unused and in their packaging. See the return policy.
What if something is faulty?
Our physical items are guaranteed for 2 years against manufacturing defects. See the Warranty page.
Our products
Where do the specifications come from?
From our suppliers' and makers' product sheets. We don't make anything up: if a detail is missing, it isn't shown.
Does food stick to the stainless steel pan?
Stainless steel is not non-stick. Preheat the empty pan for 2 to 3 minutes on medium heat, add oil, then the food, and wait until it releases on its own.
Can the knives go in the dishwasher?
No. The dishwasher dulls the edge and damages the handles. Wash them by hand and dry them straight away. Cut on wood or plastic, never on glass or stone.
Damascus or Aogami: what's the difference?
A Damascus blade has a hard steel core clad in layers of steel that create the pattern. The Aogami santoku has a Japanese carbon steel core: very sharp, but it must be dried after every use to prevent rust. Each product page lists the steel and hardness stated by the maker.
How do I care for a wooden board?
Wash it in hot soapy water without soaking it, and let it dry standing up. Oil it regularly with a food-safe oil. Never in the dishwasher.
Does the iron wok rust?
Yes, if it stays wet: it's iron, not stainless steel. Dry it over the heat after each wash and wipe on a thin film of oil. With use, it darkens and sticks less and less.
PDF books
How do I get my book?
By email, right after payment. Check your spam folder too. Still nothing? Write to us with your order number.
Are the books in English?
“25 recettes” and the Grand Book are in French. The “10 pan sauces in 3 minutes” booklet comes in English and French.